Sara Day oversees ASPM’s customer experience, leading the team of Concierge Managers who serve as the face of each facility. With a focus on empathy, responsiveness, and operational excellence, she ensures every tenant interaction reflects ASPM’s commitment to concierge-level service.
Her leadership bridges people and processes, coaching managers to provide personalized support while maintaining consistency across all properties. From onboarding new facilities to refining service protocols and communication standards, Sara plays a key role in creating a seamless, high-touch experience that builds lasting tenant relationships and strengthens owner confidence.
Driven by a genuine passion for helping others, Sara ensures every tenant feels cared for, heard, and valued, embodying ASPM’s belief that great management starts with great customer service.
