Yes, we’re your trusted partner in any emergency situation. ASPM has experience working with property owners and insurance professionals to coordinate recovery efforts, document damages, and ensure all necessary information is accurately reported for claims and repairs.
Our team acts quickly to communicate with tenants, secure the property, and manage the logistics of restoration or cleanup as needed. We also handle all tenant notifications, access management, and documentation, ensuring the process is organized and transparent from start to finish.
You’re never alone in a crisis, ASPM stands beside you, providing guidance, coordination, and support to help your facility recover as efficiently and smoothly as possible.
At ASPM, we take a proactive and personal approach to resolving tenant concerns. Each facility is assigned a dedicated Concierge Manager who knows the property and its tenants personally. When an issue arises, it’s handled directly by that manager, not a call center, ensuring every tenant receives a personal and timely response.
Using our RCM technology, Concierge Managers can connect instantly through live video chat, phone, or email. If an on-site visit is needed, our local caretakers respond within 24–48 hours to address the situation quickly and professionally.
We also believe that feedback, especially negative feedback, is an opportunity, not a setback. Every negative review is read and responded to personally. When we receive a negative review, we take the time to listen, respond with kindness, and learn from the experience. This helps us continuously improve and strengthens relationships with our tenants.
With the help of Birdeye’s reputation management tools, we track reviews and customer sentiment in real time, ensuring that no concern goes unnoticed and every tenant feels heard.
At ASPM, our goal is simple: to turn every interaction, even a complaint, into a moment of care and connection.
Yes, you can absolutely keep your existing brand. At ASPM, we believe every facility has its own identity, reputation, and local following, and we’re here to strengthen, not replace, that.
Your facility will be featured on the Anytime Storage website, ensuring visibility and traffic from our established online presence. However, when visitors click into your property’s page, the entire page will reflect your branding of choice, from logo and colors to tone and messaging, providing a fully customized, cohesive experience for your tenants.
Our in-house marketing team will enhance your current brand presence through website optimization, local SEO, social media, and automated review campaigns to ensure maximum performance.
If you’d prefer, you also have the option to convert to the Anytime Storage brand, gaining access to our full digital ecosystem, unified marketing systems, and strong customer recognition across multiple markets.
Whether you keep your current brand or join the Anytime Storage family, our goal is the same, to help your facility reach its full potential and stand out in your market.
You’ll receive a comprehensive owner update every month. During this video call, our team walks through every aspect of your facility’s performance, including:
- Marketing updates and campaign performance
- Occupancy rates, move-ins, and move-outs
- Maintenance and facility updates, including any completed work orders
- Financial performance, covering revenue, expenses, and key insights for the month
We believe in clear, consistent communication, so these calls are designed to keep you fully informed and confident in your facility’s progress.
In addition to monthly updates, you’ll never be left waiting for answers. If something arises between meetings, our team is always a phone call away and happy to provide real-time updates, guidance, or support whenever needed.
Yes, all facilities we manage operate on ASPM’s standardized technology stack. This ensures our team can work efficiently, maintain consistent reporting, and deliver the high level of service our clients expect.
We’ve tested and refined countless systems over the years, and today we use what we believe to be the best tech stack in the self-storage industry, including Self Storage Manager (SSM), RCM, Veritec, TractIQ, Swivl, Birdeye, and Nodafi.
Importantly, ASPM fully manages the transition to these systems on your behalf. Our onboarding team handles data migration, setup, integrations, and training, so the burden does not fall on you to micromanage the move or coordinate vendors. We ensure a smooth, structured transition with minimal disruption to tenants and operations.
By centralizing operations on these proven platforms, we’re able to provide:
- Seamless communication between teams and systems
- Accurate, real-time data across all facilities
- Efficient tenant service and response times
- Stronger marketing performance through tools like Birdeye
- Direct vendor support — our long-term partnerships with each platform allow us to get fast answers and priority assistance whenever needed
This unified approach ensures every property under ASPM management runs smoothly, transparently, and at its highest potential.
ASPM uses a powerful, integrated technology ecosystem designed specifically for self-storage management. Our goal is to give owners real-time visibility, streamline operations, and enhance the tenant experience through automation and insight.
We utilize a combination of industry-leading platforms, including:
- RCM (Remote Concierge Management): Our patented technology that enables live video chats, VOIP, and remote access control for seamless tenant interaction.
- Veritec, SSM, and TractIQ: Advanced tools for pricing analysis, market benchmarking, and occupancy forecasting.
- Swivl AI: 24/7 chatbot and voice assistant that ensures tenants always have access to information and support.
- Birdeye: Drives local SEO, online reputation management, and automated review campaigns to boost visibility and attract new tenants.
- Self Storage Manager (SSM): Our core property management software, where all tenant data, unit inventory, and facility information live. SSM handles leases, billing, reporting, and real-time operational visibility.
- Nodafi: Our facility maintenance platform used to track work orders, schedule repairs, and ensure that upkeep tasks are completed efficiently by our local caretakers.
Together, these systems allow ASPM to manage every aspect of your facility, from marketing and pricing to accounting and customer care, efficiently, transparently, and intelligently.
We make onboarding as smooth and collaborative as possible. ASPM provides a detailed onboarding checklist and walks through it step-by-step with you to ensure nothing is missed.
In short, we’ll need everything that helps us fully understand and operate your facility. This includes:
- Tenant information and lease data
- Bank account access for deposits and payments
- Google Business Profile and social media logins
- Previous financials and reporting history
- Facility details such as opening date, upgrades, maintenance records, vendor contacts, and lawncare schedules
By gathering this information together, we can ensure a seamless transition and have your
Our onboarding process typically takes about 30 days from start to finish. To ensure a smooth transition, we onboard new facilities on either the 1st or the 15th of each month.
During this time, our team handles everything, from software setup and financial integration to marketing alignment, website updates, and concierge manager training, so your property is fully optimized and ready for seamless management from day one.
Yes! ASPM partners with owners and investors from the ground up. Our team provides expert guidance through site planning, feasibility analysis, pro forma budgeting, and market positioning to ensure your project is built for long-term success.
Once construction begins, we assist with technology setup (RCM, Nokē, software integration, cameras), branding, and operational launch. Our in-house marketing team begins pre-opening campaigns months in advance, building brand awareness, optimizing local SEO, and driving early inquiries so your facility opens with momentum and visibility.
Whether you’re building your first property or expanding your portfolio, ASPM’s development support bridges the gap between construction and profitable operation, ensuring your facility opens ready to perform.
